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At Electronic Tech Services,
our goal is to make hosting simple for everyone. Here are some answers
to our most frequently asked questions (faq_primer's).
If you don't see something here and want to know, simply contact us. We are happy to answer any questions your may have about our services. Note: This information accurate for all accounts activated as of 02/01/02 |
What is a True Domain Name?A True Domain
name, or Virtual Domain is an Internet Address that
will uniquely identify your website. You might have
visited websites such as http://www.aol.com, http://www.microsoft.com
or http://www.family.com. These are all examples of
Virtual Domain names.
Are you an Internet Access Provider?No. We are
specialized in selling webhosting and web design services
only. This will permit us to offer high quality webhosting
at extremely low prices.
Do you handle the domain registration process?Yes, we can handle and register
new domains for you at a discount. If you are transferring a domain,
you will need to handle the domain transfer yourself.
How long does it take to set up service ?This is process normally takes a few hours, as long as your credit card is approved. You will receive your welcome and setup information by email. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your IP number.
Is my account permitted to have commercial material ?Yes, definitely. We have clients whose material range from personal to corporate information. However, we do not allow certain adult content, spam, warez or illegal content with our services. See our terms and conditions for details on content permitted on our servers.
Do you provide tech support?Yes, we will provide our customers with technical support for any problems related to services or tools that are offered by us. Your web site doesn't sleep, and with clients around the globe we staff our Technical Support helpdesk 24 hours a day, 365 days a year. You can get a quick answer to many questions at our Support Portal www.SupportZones.com but if you need further assistance, or have a problem, we are here to help. Since our help desk is staffed 24/7 you can get a quick answer to your questions anytime by email, ticket system, or Live Chat. That means if you need help, it is just a click away. Many web hosts take days to answer Technical Support requests. The normal response time for an email or ticket support request is less than an hour. With Live Chat, support is instant, just click and connect to a representative.
How do I upload my website files? All hosting accounts come with an FTP (File Transfer Protocol) account which allows you to upload files to your account via an FTP Client. If you do not have an FTP Client, we offer links to download one for free in our help section. Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to maintain your site All Accounts come with FTP and a Web based method to upload files via your control panel.
Yes, all of our plans support FrontPage Express, 97,98, 2000, 2002.
Yes. Changing plans is easy, just let us know and we will set it up for you.
We support
almost all TLD Extensions. Even the new .biz, .per,
.info
Who transfers my existing domain to your server? You are responsible to make sure your domain points to our server. We will provide you with our nameservers which are needed to make this change. If you still need help, we will be glad to assist you, just contact Customer Services. I
am not very experienced in building a web site. Is it
easy to learn with your services? Many stores
offer software which allows you to build web sites as
well. Some of the more popular ones are Macromedia Dreamweaver,
Visual Page and FrontPage. Check out some great software
and computer buys here. |
| What
steps do I need to take to get my domain transferred and
my files uploaded to your servers? Step 1: Sign up with us. Step 2: Within a few hours you will receive an email from us stating that your account has been set up and issuing you an IP number. Step 3: Transfer your content and test your site on our server with your IP number. You use the IP number just like a domain name. For example, if we give you an IP number of 208.56.159.50, you can put that number in a browser as http://208.56.159.50 to see what your pages will look like on our server. You can also use the IP address to upload your files with FTP, or log into your control panel using the address included in your welcome e-mail to access our web based file manager. Step 4: Then email a domain name transfer request to the appropriate registrar company, the company that you initially registered your domain name through. Use the nameservers that are on the signup form when transferring your domain name. Step 5: Once you verify the transfer, the registrar will point your domain name to our name server, and the rest of the world will be able to access your new site on our server with the domain name. |
| If
I register a domain through your registrar, what is my
total cost, and does the domain belong to me? First, we charge $14.95 per year to register a .com .net or .org domain for you. You can register a domain for as little as 1 year. If you would like to check the availability of a domain, click here and type in the name, if it shows up without a match, it is available! The charge for a domain varies by registry. There is no additional charge to get a domain name (except normal monthly hosting fees of course). If we register a domain name for you, it is indeed your name and you can take it to another host if you wish. Will
my domain work both with the 'www' and without it? Can you change my MX record to support services such as BigMailBox.com? Yes we do support this change. Simply send a support request and we will make the changes at no charge. Please note
we do not allow bulk unsolicied email, UCE, SPAM or
any other form of unauthorized email use on our servers. How many MySQL databases come with each domain? This varies by what rate plan you have, each plan includes a certain number of databases. Yes, we support servlets and TOMCAT 5.0.19 or newer is installed on most servers. If you need this enabled on your account, simply request this from Support. Do
you support ASP? Do you advertise
or put pop-up ads on my site? Can I host more
than one site within my account? |
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